Preorder

Atlas Device Return Policy

Last Updated: 08/25/2026

At Atlas, we want you to feel confident every time you open the box. If something isn't right, we've built a straightforward return process so you can get help quickly and clearly. Please read the sections below to understand what applies to your situation — whether you haven't received your device yet, just got it, or have a question about your consumable sensors.

PRE-SHIPMENT CANCELLATIONS (DEVICE)

If you placed a pre-order or paid a deposit for an Atlas device and your order has not yet shipped, you may cancel at any time for any reason.

  • You are eligible for a full refund of the device purchase price ($499) and any applicable taxes or fees collected at checkout.
  • No questions asked — cancellation is honored for any reason before shipment.

How to Cancel Before Shipment

Refund Timeline

  • Your refund will be processed within 30 days of your cancellation request.
  • The refund will be issued to your original payment method.
  • Depending on your bank or card issuer, the credit may take additional business days to appear on your statement.

POST-RECEIPT RETURNS (DEVICE)

Once you receive your Atlas device, you have 15 days from the date of delivery to return it for a refund. You may open the device and try it out — we want you to make sure it's right for you.

Return Window

  • 15 calendar days from the date your device is delivered.
  • The delivery date is determined by the tracking information provided at the time of shipment.

What Must Be Included

To be eligible for a return, your package must include all of the following components:

  • Atlas Brain unit (the core wearable device)
  • Original Atlas charger

You do not need to return the original retail packaging, but including it helps protect the device in transit and is appreciated.

When Atlas May Refuse a Return

Atlas reserves the right to refuse a return and ship the device back to you at your expense if any of the following conditions apply:

  • One or more required components (Brain unit, charger) are missing from the return package.
  • The device shows evidence of use outside the specified temperature operating range as set out in the Atlas Product Specifications.
  • The device shows evidence of use outside the specified humidity operating range as set out in the Atlas Product Specifications.
  • The device has sustained excessive fall or impact damage that goes beyond normal, everyday use.

If your return is refused, Atlas will contact you and ship the device back to the address on file. Return shipping costs in that scenario will be charged to you.

How to Start a Return

See the step-by-step process in the "How to Initiate a Return" section below.

Shipping Costs

  • Customers are responsible for all return shipping costs.
  • We strongly recommend using a tracked and insured shipping method. Atlas is not responsible for items lost or damaged in return transit.

Refund Timeline

  • Refunds are processed within 30 days after Atlas receives and inspects your returned device.
  • The refund will be issued to your original payment method.
  • Atlas will notify you by email when your return has been received and when your refund has been issued.

AFTER THE 15-DAY WINDOW (DEVICE)

After 15 days from delivery, Atlas is no longer able to accept device returns for a refund.

  • Returns requested after the 15-day window will not be processed.
  • If your device stops working or has a defect after the return window has closed, you may be covered under the Atlas Limited Warranty Policy.
  • Please contact Atlas Support at support@atlasmankind.com to open a warranty claim. Warranty coverage, exclusions, and remedies are described in the Atlas Limited Warranty Policy, which is available at atlasmankind.com/warranty.

CONSUMABLES (SENSORS)

Atlas consumable sensors are single-use or limited-use health monitoring components. Due to the nature of these products, all consumable sales are final.

  • No returns are accepted for consumable sensors for any reason.
  • All consumable sales are final once the order has shipped.
  • Consumables are non-refundable and non-exchangeable.

Damaged or Defective Consumables at Delivery

If you receive consumable sensors that appear damaged or defective upon delivery, please contact Atlas Support at support@atlasmankind.com within 7 days of receipt. Atlas will review your claim and, at its sole discretion, may offer a replacement. This does not constitute a general return or refund right.

HOW TO INITIATE A RETURN

To return your Atlas device, please follow the steps below. Returns submitted without following this process may be refused or significantly delayed.

  1. Contact Atlas Support — Email support@atlasmankind.com with the subject line "Return Request" and include your order number and delivery date.
  2. Receive Your Return Authorization (“RA”) Number — Our support team will review your request and provide a RA number by email, typically within 2 business days.
  3. Pack Your Device Securely — Place the Atlas Brain unit and charger in secure packaging. Use bubble wrap or padding to protect the device during transit.
  4. Write Your RA Number on the Outside of the Package — Clearly write or print your RA number on the outer packaging. Packages received without an RA number may be refused or delayed.
  5. Ship to the Return Address Provided — Ship to the return address included in your RA email. Customer is responsible for all return shipping costs. We recommend a tracked and insured shipping service.

Important: Returns sent without a valid RA number may be refused at the shipping destination or may experience significant processing delays. Atlas is not responsible for packages lost in transit.

CONTACT US

If you have any questions about this Return Policy or need help with a return or cancellation, please don't hesitate to reach out:

Email: support@atlasmankind.com

Mailing Address: Occam BCI, Inc., 600 California St, Fl 11, Ste 12-028, San Francisco, CA 94108

Website: atlasmankind.com